Annals of Cases on Information Technology (Cases on by Mehdi Khosrowpour

By Mehdi Khosrowpour

A set of genuine existence instances, Annals of situations on info expertise, chronicles either the successes and screw ups of globally agencies as they try and make the most of the ever-changing realm of knowledge know-how. those instances deal with the stories of and concerns impacting various firms of all sizes and kinds. This publication is quantity IV-1 of the sequence entitled “Cases on details Technology.”

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However, the cramped shipboard environment, the need for mobility by inspectors, and the inability to have both hands free to type during an inspection make the use of laptop computers during a walkaround survey difficult. Clearly, a hands-free, space-saving mode of data entry that would also enable examiners to access pertinent information during an inspection was desirable. The NVID project was developed to fill this need. Strengths of NVID The NVID project was developed to replace existing, inefficient, repetitive survey procedures with a fully automated, voice interactive system for voice-activated data input.

Compatibility of the NVID system with medical department computer equipment was ensured so that downloads and sharing of information between computing platforms could easily be achieved. Final reports may be printed and delivered or distributed electronically via email. Improving Study Validity One of the major limitations of this study is the small sample size (n = 14). In the focus group study, the small, conveniently available sample detracts from the external validity of the results. These results may not be generalizable to other populations and situations.

Studies in such call centers have utilized live customer trials to demonstrate the technical realization of full speech automation of directory inquiries (McCarty, 2000; Miller, 2000). Service performance, a study of customer behavior and an analysis of service following call-back interviews suggest user satisfaction with the application of speech automation to this industry (Gorham & Graham, 2000). Speech recognition technologies could expand e-commerce into v-commerce with the refinement of mobile interactive voice technologies (McGlashan, 2000; Gaddy, 2000b; Pearce, 2000).

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